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FAQ/Help How quickly will you ship my order? We maintain a huge inventory in our Atlanta warehouse and most of our orders are sent from our warehouse the next business day. Some items, (Enclume, John boos, Hearthkit, Capresso)are shipped directly by the manufacturer and may take somewhat longer to be delivered. Most items on our site are in stock and ship out of our warehouse within one business day. However some items are out of stock and may take up to 4 weeks for delivery. If an Item is out of stock it will most likely be indicated next to the item that is out of stock. There is a very small chance that an item that shows up in stock may actually be out of stock (Because someone may order the last of an item at the same time you are trying to order the same item; or because of other issues). We recommend that if you are ordering a large quantity of the same item, call in to find out if we can ship them all within a business day. Do you actually stock the items on your website? Yes! We have a warehouse chock-full of the top brands you want. Do you collect sales tax? No, except for shipments to addresses in the state of Georgia, as required by law. Do you accept checks? No. What is your company's privacy policy? Our privacy policy is simple: We will never sell or give your personal information to any other company. Is your site secure? Yes. Our site uses Secure Sockets Layer (SSL) to encrypt your credit card number and other personal information. SSL is the standard method for secure online transactions used at all major websites. When you begin the process of "checking out" of our shopping cart, you will be taken to a secure SSL page to enter your personal information. We also have our site continually monitored by Hackersafe. We are certified by the Better Business Bureau Why do I need to enter my credit card number every time I place a new order on your website? Why doesn't your website remember who I am? As a security measure, we do not store any personal or credit card information on our web server. This means that our repeat customers have to enter their personal information every time they place an order. The advantage of this policy is that your credit card number can never be stolen from our web server, because it simply isn't there. We know it's a bit inconvenient for our valued customers, but the privacy and security of all our customers is a top concern.
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