Free shipping applies to ground shipping, orders in which the item total is $49 or more and orders shipping within the continental U.S.
All orders are subject to our internal credit card fraud checks and verification.
Regular Shipping Information
Estimated Ground Shipping Times From Atlanta, Georgia
Check the map to see how long it will take for FedEx to deliver to you:
Ground shipping times are approximate. FedEx does not guarantee ground shipping time frames, only expedited shipping (overnight and 2 day)
Free shipping only applies to orders within the 48 United States and APO/FPO boxes. Metrokitchen may choose to use FedEx ground or the United States Postal Service. Free shipping does not apply to international orders, or orders outside of the 48 states.
For international orders, you will receive a shipping quote to approve before we ship anything to you.
If part of your order is on back order and your order qualified for FREE shipping, you will not be charged for the shipment of that back order.
Please note that all orders of $1000 and above will require a signature upon delivery by FedEx. If you want to change a shipping address so a signature is more easily obtained, please call us immediately at 888-892-9911. We do ship orders received by 2 p.m. on that same business day. It's important, to call us immediately if you need to change a shipping address as a result of this signature requirement. Please see section below on changing an address after an order has left our warehouse.
On weekends or after normal business hours (10 to 6 p.m. EST), please feel free to leave us a voice mail with your order number and address change or email the same information to: firstname.lastname@example.org with the Subject: Address change.
WHAT IF I HAVE TO CHANGE OR CORRECT A SHIPPING ADDRESS?+
If you need to change the shipping address after your order has left our warehouse, please contact us immediately at 888-892-9911 or at email@example.com. We will be happy to request a "delivery intercept/address change" with Fedex.
Because Fedex now charges MetroKitchen $11 for each address change, we will pass the FedEx charge onto you. You will see a separate charge on your credit card for $11 when you request an address change or an address correction. Please note that we ship the same business day for orders received by 2 p.m. EST. It's critical for you to contact us as soon as you realize that an address needs to be changed, since we ship so quickly.
HOW MUCH DOES SHIPPING COST?+
Shipping within the 48 United States and APO/FPO orders over $49.00 ship FREE to the 48 United States and APO/FPO boxes by FedEx Ground.
Orders under $49.00 ship for a flat rate of $7.95 to the 48 United States and APO/FPO boxes by FedEx Ground. Orders to Alaska and Hawaii will be charged a flat rate of $19.95 for shipping.
Shipping to Alaska, Hawaii, and U.S. Territories
Orders to Alaska, Hawaii, and U.S. Territories have a shipping surcharge of $19.95.
Next Day Air and Second Day Air Shipping
We offer discounted rates for and FedEx Next Day and Second Day shipping, which will be displayed prior to checkout.
SHIPPING OUTSIDE THE UNITED STATES?+
Free shipping does not apply to international orders, or orders outside of the 48 states. For international orders, you will receive a shipping quote to approve before we ship anything to you. We will contact you with your actual shipping cost prior to charging your credit card and shipping your order so you can approve the shipping cost. Most items on MetroKitchen.com can be shipped outside of the U.S., EXCEPT for electrical appliances. Electrical items are excluded from shipment to Canada due to the difficulty of arranging for repairs by U.S. manufacturers.
Please note that shipments from the United States to other countries may involve taxes, import duties, cftoms-related fees, or other charges beyond our control. You are responsible for paying all of these fees. Please be assured that we do not receive any portion of any fees may be required to pay in connection with import taxes or duties imposed by your government.
Please also note that because of the difficulty in verifying credit cards issued outside the United States and Canada, orders with non-US credit cards may require a wire transfer of funds or payment by PayPal.
HOW QUICKLY WILL YOU SHIP MY ORDER?+
We want you to have your order as quickly as possible, so our warehouse is fully stocked. Our goal is to send your order from our warehouse to your house within 24 business hours or SOONER after we receive your order. If we receive your order by 2 p.m. Eastern time, we generally will ship it the same business day as you placed your order!
Ground Shipping - Orders are shipped within 24 business hours or SOONER after they are placed on our website.
See our Ground Shipping Map for estimated transit times.
(Transit times not guaranteed by FedEx.)
FedEx Second Day Air - Orders placed before noon Eastern time ship the same business day, and are delivered the second business day. Business days are only Monday thru Friday.
FedEx Next Day Air - Orders placed before 12:00 Noon EST ship the same business day, and are delivered next business day by 3:00pm. Business days are only Monday thru Friday.
Air Shipping to Alaska and Hawaii may take 2-3 business days.
Some rural areas do not have guaranteed delivery times for air shipping.
This schedule does not apply to John Boos, Enclume, Alfi, Ankarsrum, Capresso, Ruffoni or VitaMix products because some of these items may ship directly from the manufacturer.
Some products are out of stock and backordered. In this case, the backordered items will ship as soon as they become available. Your credit card will NOT be charged until the item ships. If an item on your order is on backorder, you will be notified by e-mail within 24 hours. If the backordered item is part of a larger order and a significant part of the order is in stock then we will split the order, ship what we have and backorder the out of stock portion of your order. You will not be charged any additional shipping for split orders due to out of stocks or back orders.
HOW SOON WILL I RECEIVE MY ORDER?+
In general, your shipment will usually arrive between two and eight business days after you place your order, depending on where you live. Please refer to the Ground Shipping Map above for estimated shipping times from our warehouse in Atlanta, Georgia. (Please note that this map does not apply to John Boos, Enclume, Capresso, Ruffoni, Swiss Diamond or other drop-shipped products, because some of these items may ship directly from the manufacturer and not the MetroKitchen warehouse.)
* FREE ground shipping within the continental US.