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Shipping Information

Estimated Ground Shipping Times
From Atlanta, Georgia

Check the map to see how long it will take for FedEx or UPS to deliver to you:

Ground shipping times are approximate. FedEx and UPS do not guarantee ground shipping time frames, only expedited shipping (overnight and 2 day)

Free shipping only applies to orders within the 48 United States and APO/FPO boxes. Metrokitchen may choose to use UPS ground, FedEx ground or the United States Postal Service. Free shipping does not apply to international orders, or orders outside of the 48 states.

If part of your order is on back order and your order qualified for FREE shipping, you will not be charged for the shipment of that back order.

Please note that all orders of $1000 and above will require a signature upon delivery by UPS or FedEx. If you want to change a shipping address so a signature is more easily obtained, please call us IMMEDIATELY at 888-892-9911. We do ship orders received by 2 p.m. on that same business day. It's important, to call us immediately if you need to change a shipping address as a result of this signature requirement. Please see section below on changing an address after an order has left our warehouse.

On weekends or after normal business hours (10 to 6 p.m. EST), please feel free to leave us a voice mail with your order number and address change or email the same information to: CS@metrokitchen.com with the Subject: Address change.

WHAT IF I HAVE TO CHANGE OR CORRECT A SHIPPING ADDRESS?


If you need to change the shipping address after your order has left our warehouse, please contact us immediately at 888-892-9911 or at cs@metrokitchen.com. We will be happy to request a "delivery intercept/address change" with UPS/Fedex.

Because UPS and Fedex now charge MetroKitchen $11 for each address change, we will pass the UPS/FedEx charge onto you. You will see a separate charge on your credit card for $11 when you request an address change or an address correction. Please note that we ship the same business day for orders received by 2 p.m. EST. It's critical for you to contact us as soon as you realize that an address needs to be changed, since we ship so quickly.

HOW MUCH DOES SHIPPING COST?


Shipping within the 48 United States and APO/FPO orders over $49.00 ship FREE to the 48 United States and APO/FPO boxes by FedEx Ground or UPS Ground. Orders under $49.00 ship for a flat rate of $7.95 to the 48 United States and APO/FPO boxes by FedEx Ground or UPS Ground. Orders to Alaska and Hawaii will be charged a flat rate of $19.95 for shipping.

Business days are only Monday through Friday.

All orders to Alaska, Hawaii and all U.S. Territories also have a $19.95 shipping surcharge.
Air Shipping to Alaska and Hawaii may take 2-3 business days

This schedule does not apply to Enclume, John Boos, Capresso, Ruffoni, Swiss Diamond, Alfi or other drop-shipped products.

* FREE ground shipping within the continental US.

 

Free Shipping* and About Us